Not in the Textbooks
Last updated: 30 October 2026
1. Purpose
This policy explains how cancellations, rescheduling requests and refunds are handled for lessons and educational services provided by Not in the Textbooks.
We aim to apply this policy fairly and consistently while allowing sufficient time to manage lesson schedules.
2. Advance payment
All lessons must be paid for in advance unless another arrangement has been expressly agreed with Not in the Textbooks.
A lesson is considered confirmed once the booking and payment have been completed.
3. Cancelling a lesson
Students must provide at least 12 hours’ notice before the scheduled lesson if they wish to cancel or request a rescheduling.
Notice should be provided using the usual communication channel or by emailing:
Where at least 12 hours’ notice is provided, students may request to reschedule the lesson, subject to availability and agreement.
4. Late cancellations and missed lessons
Cancellations made with less than 12 hours’ notice will normally be charged in full.
Where a student does not attend a scheduled lesson without providing notice, the lesson will also normally be charged in full.
This reflects the time reserved for the student and the difficulty of offering that appointment to another learner at short notice.
Any charge will remain subject to applicable consumer protection legislation and statutory rights.
5. Rescheduling a lesson
Rescheduling requests must be made at least 12 hours before the scheduled lesson.
All alternative lesson times are subject to availability and must be agreed with Not in the Textbooks.
A rescheduled lesson must be confirmed before the original appointment is considered changed.
Where no suitable alternative time is available, the matter will be considered in accordance with the circumstances of the cancellation and any applicable refund rights.
6. If we cancel a lesson
If Not in the Textbooks needs to cancel a lesson, we will inform the student or parent/guardian as soon as reasonably possible.
We will offer an appropriate alternative, such as:
- Rescheduling the lesson at a mutually suitable time; or
- A refund or account credit where appropriate.
Students will not be charged for a lesson that we cancel and do not deliver.
7. Prepaid lesson packages
Where students purchase a package of lessons in advance, the package details, price and any applicable expiry period will be communicated before purchase.
If a student wishes to discontinue a package or requests a refund for unused lessons, the circumstances will be considered on a case-by-case basis.
This may include consideration of:
- The number of lessons already used.
- The number of unused lessons remaining.
- The reason for the request.
- Any agreed package conditions.
- Applicable statutory consumer rights.
We will not apply a blanket refusal of refunds where a customer has a legal right to a refund.
8. Digital resources and downloadable materials
Where digital resources or downloadable materials are purchased, any applicable cancellation and refund conditions will be communicated before purchase.
Statutory consumer rights relating to digital content and online purchases will continue to apply.
9. Exceptional circumstances
We recognise that illness, emergencies and unexpected circumstances can arise.
If a student experiences an exceptional situation, they should contact us as soon as possible.
We will consider the circumstances and decide whether an alternative arrangement is appropriate.
10. How to request a refund or rescheduling
Please email notinthetextbooks@gmail.com with:
- The student’s name.
- The lesson date and time.
- The nature of the request.
- Any relevant booking or payment reference.
We aim to respond as soon as reasonably possible.
11. Contact
For questions about this policy, contact:
Not in the Textbooks
Email: notinthetextbooks@gmail.com
Website: https://notinthetextbooks.com