Not in the Textbooks
Last updated: 30 October 2026
1. Who we are
Not in the Textbooks is an online English language teaching and educational services business operated by Charlotte Jones.
For the purposes of applicable data protection legislation, Charlotte Jones, trading as Not in the Textbooks, is responsible for deciding how and why your personal information is collected and used.
Contact email: notinthetextbooks@gmail.com
Website: https://notinthetextbooks.com
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the email address above.
2. Whose information we collect
We may collect and process personal information relating to:
- Students who take lessons or use our educational services.
- Parents or legal guardians who enquire about or arrange lessons for a student.
- Adult students and prospective students.
- Individuals who contact us through our website or other communication channels.
Where a student is under 18, we may also collect relevant information from their parent or legal guardian.
3. What information we collect
Depending on how you interact with us, we may collect:
Personal and contact information
- Full name.
- Email address.
- Parent or guardian contact details.
- Age or date of birth, where necessary.
- Country or time zone, where relevant to arranging lessons.
Educational information
- Lesson notes and learning records.
- English language level and learning objectives.
- Assessment results, feedback and progress records.
- Information about educational needs or learning preferences that you choose to share.
Booking and payment information
- Lesson dates and times.
- Booking and attendance records.
- Payment status and transaction references.
- Billing information where required.
Payments are processed through Stripe. We do not intentionally collect or store full payment card details on our own website.
Website and technical information
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, website activity and cookie information, depending on the website functionality and services you use.
4. How we use your information
We use personal information to:
- Respond to enquiries and provide information about our services.
- Set up and manage student accounts and bookings.
- Deliver online English lessons and educational services.
- Prepare lessons and tailor teaching to individual learning objectives.
- Monitor student progress and provide feedback.
- Communicate with students and, where appropriate, their parents or guardians.
- Process payments and maintain financial records.
- Manage cancellations, rescheduling and customer enquiries.
- Maintain website security and prevent misuse.
- Meet legal, regulatory and administrative obligations.
We will only use personal information for purposes that are relevant to the services we provide.
5. Our lawful basis for processing
Where applicable data protection law requires us to identify a lawful basis, we rely on one or more of the following:
- Contract: where processing is necessary to provide lessons, manage bookings or fulfil an agreement with you.
- Legitimate interests: where we have a reasonable business need to manage our services, maintain educational records, respond to enquiries or protect our website, provided these interests do not override your rights.
- Legal obligation: where we need to retain or disclose information to meet legal or financial requirements.
- Consent: where you have freely agreed to a specific use of your information, such as certain optional cookies or communications.
Where we rely on consent, you may withdraw it at any time. This does not affect processing that took place before consent was withdrawn.
6. Information about children
Not in the Textbooks provides educational services to students under the age of 18.
Where appropriate, we may communicate with a parent or legal guardian about enquiries, bookings, payments, lesson arrangements and a student’s educational progress.
We take care to collect only information that is reasonably necessary to provide our services. We do not knowingly ask children to provide unnecessary personal information.
Parents or legal guardians who have questions about a child’s personal information may contact us at notinthetextbooks@gmail.com. We may need to verify identity and parental responsibility before responding to a request.
7. Who we share information with
We do not sell personal information.
We may share relevant information with service providers where this is necessary to operate our website and deliver our services. These may include:
- Hostinger: website hosting and related technical services.
- WordPress: website content management and functionality.
- Amelia: appointment booking and scheduling functionality.
- Stripe: payment processing.
- Other service providers where necessary to provide a specific service or meet a legal obligation.
These providers may process information on our behalf or, depending on the service, act as independent controllers for certain activities. Their own privacy terms also apply to the information they process.
We may also disclose information where required by law, to protect our legal rights, or to address security or fraud concerns.
8. International data transfers
As an online business serving students in different countries, personal information may be processed or stored in countries other than the country in which you live.
Our website hosting and related services may involve data storage in the United Kingdom and Germany, as well as processing by service providers in other locations.
Where applicable data protection legislation requires safeguards for international transfers, we will take appropriate steps to ensure that personal information receives an adequate level of protection.
9. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements.
Our intended retention approach is:
- Student contact and account information: for the duration of the student’s relationship with us and for a limited period afterwards where needed to manage queries, disputes or legal obligations.
- Lesson notes and progress records: while the student is receiving services and for a period afterwards where reasonably necessary for educational continuity, queries or disputes.
- Booking and attendance records: for as long as needed to manage the service and resolve any related issues.
- Financial and transaction records: for the period required by applicable tax and accounting legislation.
- Enquiry information: for as long as reasonably necessary to respond to and manage the enquiry.
We will not retain all student information indefinitely or keep it simply in case it might be useful.
10. How we protect your information
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to student and customer information is restricted to the business operator, Charlotte Jones, unless access by an authorised service provider is necessary for the operation of a service.
No method of online storage or transmission is completely secure. However, we take reasonable steps to protect the information entrusted to us.
11. Your data protection rights
Depending on the data protection laws that apply to you, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request the deletion of personal information in certain circumstances.
- Ask us to restrict how we use your information.
- Object to certain types of processing.
- Request a copy of certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Complain to the relevant data protection authority.
These rights are not absolute in every circumstance. For example, we may need to retain certain financial records to meet legal obligations.
To make a request, email notinthetextbooks@gmail.com with the subject line “Data Protection Request”. We may ask for information to verify your identity before responding.
We aim to respond promptly and within the legal time limits that apply. Where applicable, this is normally one calendar month.
12. Cookies
Our website may use cookies and similar technologies to support essential website functions, booking functionality, security and payment processes.
Some cookies may be optional and require your consent before they are used. You can find more information in our separate Cookie Policy.
13. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
We recommend reviewing their privacy policies before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website functionality or legal obligations change.
The latest version will be published on our website, together with the date it was last updated.
15. Contact
For questions, concerns or requests relating to this Privacy Policy or your personal information, contact:
Charlotte Jones
Trading as Not in the Textbooks
Email: notinthetextbooks@gmail.com
Website: https://notinthetextbooks.com