Not in the Textbooks
Last updated: 30 October 2026
1. About us
Not in the Textbooks is an online English language teaching and educational services business operated by Charlotte Jones.
For enquiries, bookings and questions about these Terms and Conditions, contact:
Email: notinthetextbooks@gmail.com
Website: https://notinthetextbooks.com
In these terms, “we”, “us” and “our” refer to Not in the Textbooks. “You” refers to the student, parent, legal guardian or person making a booking, as appropriate.
2. Our services
Not in the Textbooks provides online English language lessons, educational resources, learning support and related services.
The content, duration, frequency and format of a service will be explained at the time of booking or in the relevant service description.
We aim to provide lessons appropriate to each student’s age, English level and learning objectives. However, we cannot guarantee a particular examination result, grade, level of fluency or rate of progress.
A student’s progress depends on several factors, including attendance, participation, independent practice and individual learning needs.
3. Bookings
Lessons must be booked through the available booking system or by another arrangement agreed with us.
A booking is confirmed once the relevant booking and advance payment requirements have been completed and confirmation has been provided.
You are responsible for checking that the selected lesson date, time and time zone are correct.
Where a parent or legal guardian arranges lessons for a student under 18, they are responsible for providing accurate contact information and relevant booking details.
4. Payments
All lessons must be paid for in advance unless another arrangement has been expressly agreed with us.
Lesson fees and payment arrangements will be communicated before a booking is confirmed.
Payments may be processed through Stripe or another payment method expressly agreed with us.
You must ensure that payment information is accurate and that the payment is authorised.
We do not store full payment card details on our own website.
5. Cancellations and rescheduling
Students must provide at least 12 hours’ notice if they need to cancel or request to reschedule a lesson.
Where the required notice is provided, students may request an alternative lesson time, subject to availability and agreement.
Cancellations made with less than 12 hours’ notice, or failure to attend a scheduled lesson without notice, will normally result in the full lesson fee being charged.
Further details are provided in our separate Refund, Cancellation and Rescheduling Policy.
6. Attendance and punctuality
Students are expected to attend lessons on time and be ready to participate.
If a student arrives late, the lesson may still need to finish at the originally scheduled time.
Where a student does not attend without providing the required notice, the lesson will normally be treated as a missed lesson and charged in full.
If we need to cancel or reschedule a lesson, we will contact the student or parent/guardian using the contact details provided.
7. Online learning requirements
Students are responsible for having:
- A suitable internet connection.
- A working device with audio capabilities.
- A quiet and appropriate learning environment.
- Any materials requested before the lesson.
We cannot guarantee uninterrupted lessons where technical problems arise from the student’s device, internet connection or third-party platforms.
If a technical issue on our side prevents a lesson from taking place, we will arrange an appropriate alternative.
8. Learning materials and intellectual property
Unless stated otherwise, teaching materials, worksheets, presentations, activities, lesson resources and other educational content created by Not in the Textbooks remain our intellectual property.
Students may use materials provided to them for their own personal educational purposes.
Materials must not be copied, reproduced, redistributed, sold, published or used commercially without our written permission.
Students must not share access to paid resources or distribute teaching materials to other individuals without permission.
9. Student conduct
We expect students to behave respectfully during lessons and to treat the teacher and other participants appropriately.
We reserve the right to pause or end a lesson where behaviour is abusive, threatening, discriminatory, disruptive or otherwise inappropriate.
Where a student is under 18, we may contact their parent or legal guardian about serious or repeated conduct concerns.
10. Parents and guardians
Parents and legal guardians arranging lessons for a student under 18 are responsible for ensuring that the student has permission to participate in the service.
They should provide accurate contact details and inform us of relevant information that may affect the student’s learning or safety.
We may communicate with parents or guardians about bookings, attendance, payments and educational progress, taking account of the student’s age and applicable privacy requirements.
11. Safeguarding
We are committed to providing a safe, respectful and appropriate online learning environment.
Our approach to safeguarding is explained in our separate Safeguarding Policy.
We may take appropriate action where a safeguarding concern arises, including contacting a parent or guardian or an appropriate authority where necessary.
12. Website use
You agree not to misuse our website, attempt to gain unauthorised access to its systems, interfere with its operation or submit harmful or misleading information.
We may suspend access to website features where we reasonably believe they are being misused.
13. Limitation of responsibility
We will take reasonable care when providing our services. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.
We are not responsible for delays or interruptions caused by events outside our reasonable control, including internet outages, third-party platform failures or wider technical disruptions.
Nothing in these terms affects any statutory consumer rights that apply to you.
14. Changes to services or terms
We may make reasonable changes to our services, lesson arrangements or these Terms and Conditions.
Where a change materially affects an existing booking or agreement, we will communicate it to the affected student or parent/guardian.
The latest version of these terms will be published on our website.
15. Contact
For questions about these Terms and Conditions, contact:
Not in the Textbooks
Email: notinthetextbooks@gmail.com
Website: https://notinthetextbooks.com